Terms & Conditions
By booking and making payment to Serendipity Events Limited you agree to and accept the following terms, conditions and Service Level Agreement.
“Event Manager”: Serendipity Events Limited registered in England and Wales under company registration number 11881716 whose registered office address is at Brook Cottage Paddock Hill Lane, Mobberley, Knutsford, United Kingdom, WA16 7DH.
“The Client”: The company, company representative or individual who agrees to the proposal and arranges and/or makes payment to Serendipity Events Limited.
Context. The Client has requested that the Event Manager provide certain event management services to the Client. This Service Level Agreement is entered into between the parties for the appointment of the Event Manager and the supply of Event Management Services (agreed in the proposal and relevant correspondence) by the Event Manager to the Client as further detailed and set out in the Event Booking Form subject to the provisions of the terms and conditions of this Service Level Agreement. The Event Manager and the Client agree to be bound by the terms and conditions of this Service Level Agreement in respect of the provision of the Event Management Services (agreed in the proposal and relevant correspondence) by the Event Manager to the Client. Each party acknowledges that it has read this Service Level Agreement and understands and agrees to be bound by its provisions.
1. It is agreed that the Client has appointed Serendipity Events Limited to provide facilitation services, equipment, permissions and other resources, as highlighted and listed in the proposal and quotes to date.
2. In pursuance of the above, it is agreed by the Client, that they shall allow Serendipity Events Limited, and additional third-party suppliers as nominated by Serendipity Events Limited and agreed in advance by the Client, agreed access to the venue for the purpose of setting up, running and removing the event set up. Any suggested or agreed dates and times may be subject to change through prior agreement between the parties.
4. In pursuance of the above the Client and Serendipity Events Limited jointly undertake to ensure that all nominated third-party organisations, businesses and personnel involved with the safe and effective delivery of the event are fit for purpose and have an appropriate level of qualifications, public liability insurance cover for £5,000,000.00 and provide evidence of safe working practices as shall be required.
5. In return for the event planning services provided it is agreed by the Client to reimburse Serendipity Events Limited with an agreed fee as listed in the proposal and outlined in the relevant invoices.
6. It is further agreed by both parties that should any amendments or revisions to
such costs become necessary, these shall be advised by Serendipity Events Limited and that the Client shall provide their approval before such costs shall be incurred.
In relation to the reimbursement of the costs the following terms and conditions apply:
(a) A pre-agreed 50% planning and or services deposit amount is due to be paid by The Client to Serendipity Events Limited upon agreement of the booking to secure the event date.
(b) Remaining fees will be outlined by Serendipity Events in relation to the payment terms of suppliers and services and invoiced for accordingly. The Client agrees to make prompt payment according to the payment terms of these invoices. These terms may be expedited based on the speed of turnaround required to deliver the event services,
(c) Any outstanding balances are to be paid by The Client to Serendipity Events two weeks prior to any event dates.
(d) Costs outlined in any Serendipity Events proposals or correspondence are based on live quotes and items listed may be subject to change, cost increase, delivery fees, installation fees and VAT depending on the services listed.
(e) The Client will incur late payment fees as follows…
7. Cancellation by the Client - should notification of the cancellation of the event be provided by the Client, it is agreed by both parties that the following level of reimbursement shall be paid to Serendipity Events Limited:
(a) Serendipity Events deposit payments are non-refundable and cannot be reimbursed, refunded or moved to another date.
(b) In the event of Client cancellation, all payments made to Serendipity Events will be retained by Serendipity Events Limited.
(c) In the event of Client cancellation due to unforeseen circumstances due to family illness, injury or loss once full payment has been made, Serendipity Events reserve the right to offer the equivalent ‘on the day’ only fees as credit to The Client. This is subject to Event Manager discretion, agreement and availability and does not apply to services booked for a particular date.
8. Cancellation by Serendipity Events Limited - should notification of the cancellation of the event be provided to The Client by Serendipity Events Limited it is agreed by both parties that the following level of reimbursement shall be paid to the Client: 100% of all payments that have been made by the Client to Serendipity Events Limited will be refunded to the Client as at the date of cancellation.
9. “Force Majeure” defined as: any circumstances or event beyond the party’s reasonable control and shall include (without limitation) act of God, COVID-19 or any other national or international pandemic, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance or requisition, acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority, damage, bad weather, software, power or equipment failure, strikes, lockouts or other industrial actions or trade disputes (whether involving employees of that party or of a third party).
Serendipity Events Limited shall not be liable for any failure of or delay in the performance of this agreement for the period that such failure or delay:
(a) is beyond the reasonable control of Serendipity Events Limited
(b) materially affects the performance of any of its obligations under this agreement, and (c) could not reasonably have been foreseen or provided against
In the unlikely event of a Force Majeure scenario, the Client & Serendipity Events Limited will collectively make a decision on event cancellation. If a cancellation or postponement is unavoidable, all payments will be retained by Serendipity Events Limited except for unspent budget, e.g. refundable bookings. Should the date of the wedding need to be postponed due to COVID-19 Serendipity Events will endeavour to work with you to move your booking with us once to a date available to Serendipity Events. Whilst we will endeavour to do this at no additional cost, charges may be incurred by third party suppliers and/or additional workaround solutions to the change of date.
10. Any privileged or confidential information provided between the two parties shall be kept confidential and not shared with any other agency or organisation.
11. Any images, video, content or communication shared, taken or procured in relation to the event is the intellectual property and copyright of Serendipity Events Limited and can be shared at their discretion.
12. Liability
(a) Serendipity Events Limited shall provide the Event Management Services using reasonable care and skill
(b) Not with standing any provision to the contrary, any dates, periods or times specified by Serendipity Events Limited are estimates only and time shall not be of the essence for the performance by the Event Manager of its obligations under the Service Level Agreement. Any ‘on site’ or general timings may be subject to change.
(c) The Client warrants to Serendipity Events Limited that the Client is entitled to the benefit of all applicable licences for the Event.
(d) Except in respect of death or personal injury caused by the Serendipity Events Limited’s negligence, Serendipity Events Limited shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Service Level Agreement, for any and all loss of anticipated savings, business revenues, or profits (whether categorised as direct or indirect) or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, damage to the Premises, data and all other such loss whether or not arising in the normal course of business), damages, costs, expenses demands, liabilities or other claims (whether caused by the negligence of Serendipity Events Limited its servants or agents or otherwise) which arise out of or in connection with the provision of the Event Management Services, their suppliers or their use by the Client.
(e) The Client agrees to indemnify and keep Serendipity Events Limited fully indemnified from and against any and all loss, claim or liability whatsoever incurred or suffered by Serendipity Events Limited as a result of negligence or any default by the Client (or its employees, agents or representatives) of its obligations however arising in connection with the Event Management Services, together with expense, claim, loss or damage which Serendipity Events Limited or any of its employees, agents, sub-contractors and other clients) may suffer due to the negligence or breach of the Client (or its employees, agents or subcontractors).
(f) The Client acknowledges and agrees that the express obligations and warranties made by Serendipity Events Limited in this Service Level Agreement are in lieu of and to the exclusion of any other warranty, condition, term, undertaking or representation of any kind, express or implied, statutory or otherwise relating to anything supplied or services provided under or in connection with this Service Level Agreement including (without limitation) as to the condition, quality performance, satisfactory quality or fitness for purpose of the Event Management Services or any part of them.
(g) The entire liability of Serendipity Events Limited to the Client under or in connection with the Service Level Agreement (howsoever arising) shall not in any event exceed the amount of the Charges actually paid by the Client for the provision of the Event Management Services.
(h) Serendipity Events Limited undertakes and agrees that we shall:
- carry out appropriate due diligence in respect of each subcontractor (if any) recommended by Serendipity Events in performing the Services;
- at all times in providing the Services comply with, and ensure that all Personnel comply with UK statutory legislation.
(i) Serendipity Events Limited accepts no liability or responsibility for suppliers chosen outside of Serendipity Events ‘recommendations’, e.g. suppliers suggested outside of Serendipity recommendations or suppliers directly chosen by The Client.
13. Artwork
(a) As a creative services company, Serendipity Events will endeavour to create decor, styling and printed items in accordance with The Client’s preferences. However, Serendipity Events reserves the right to creative control over all services and reserves the right to make executive decisions within appropriate timeframes for the benefit of the event and services agreed.
(b) In the event of chosen artwork services, The Client has the right to supply their own ‘ready for print’ artwork supplied to the exact dimensions listed, supplied by the print deadline outlined by Serendipity Events. Failure to supply completed artwork may result in Serendipity Events Limited being unable to print artwork in time for the event or to design suitable equivalent artwork in order to fulfil the services agreed.
(c) Serendipity Events Limited will endeavour to utilise any supplied artwork, logos and brand guidelines to the best of its ability, not withstanding any unrealistic timeframes. If the client requires any levels of pre-approval prior to printing, it is The Client’s responsibly to make these known to Serendipity Events.
(d) Serendipity Events Limited accept no liability for any artwork failure, delay, misrepresentation of branding, blurring, smudges or damages incurred in printing or delivery.
14. Artistic Subjectivity
(a) The Client is encouraged and responsible for requesting and questioning any specific decor, branding, logos, artwork, wording, timings, key details or items required.
(b) As a creative services company Serendipity Events accepts no liability for The Client’s subjective feedback or aesthetic preferences in relation to any of their services.
(c) Serendipity Events is not responsible for any adverse background, lighting, conditions, missed coverage, weather, venue or safety restrictions, guest or client actions or incompetence.